Reports to: Director of Sales Operations

Department: GTM Operations 

Location: Miami, FL

About eMed
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The GLP-1 era didn't create America's metabolic crisis. It just made it impossible to look away. Roughly 90% of U.S. healthcare spending goes to chronic disease that begins in metabolism, and for decades the system's answer was to wait for a massive health issue, then send the bill. eMed was built to get there first.
We are at the epicenter of healthcare transformation an AI enabled platform. We put diagnostic-grade blood testing on people's kitchen tables, clinicians on their screens in minutes, and real biomarkers at the center of every decision.

Today we offer GLP-1 management, where employers facing double-digit cost increases need programs that actually work. That's where we're winning. It is not where we stop. Cardiometabolic risk gets caught years before it becomes a claim that's we're building. If you've spent your career watching healthcare treat consequences, come help us treat causes.

Key Responsibilities

1. Training & Onboarding

• Design and run a structured new-hire onboarding program that ramps AEs, BDRs, and channel sellers to productivity quickly, with clear 30/60/90-day milestones and certification checkpoints.
• Deliver ongoing training programs: product and clinical knowledge, sales methodology, competitive positioning, Salesforce and tooling best practices, and skills coaching.
• Drive adoption of the revenue tech stack — including conversation intelligence (Gong) — using call libraries, snippets, and real deal examples to reinforce best practices and scale what top performers do.
• Measure enablement effectiveness through ramp time, content usage, certification completion, and win-rate trends; iterate based on data and field feedback.

2. Content & Collateral

• Build and maintain a centralized, organized library of sales content — pitch decks, one-pagers, battlecards, objection-handling guides, proposal templates, and case studies — so reps always have the current, approved version.
• Partner with Marketing, Product, and Clinical teams to translate product capabilities and clinical outcomes into clear, compliant, buyer-facing messaging for employers, unions, payers, and channel partners.
• Establish a content governance process: version control, review cadences, and retirement of outdated materials.

3. Process & Documentation

• Own and continuously improve core sales process documentation, including the Salesforce user manual, stage definitions, opportunity hygiene standards, and deal-handling procedures (e.g., partner referrals, multi-year and capitated deal structures).
• Work with Revenue Operations to document and roll out process changes, ensuring the field understands not just what changed but why.
• Serve as the connective tissue between Sales leadership, RevOps, and the field — turning leadership decisions into clear, adopted process.

Qualifications

• 4–7 years of experience in sales enablement, sales operations, sales training, or a quota-carrying sales role with significant enablement responsibility; B2B healthcare, benefits, or digital health experience strongly preferred.
• Proven experience building enablement programs or content libraries from scratch — this is a first-hire, zero-to-one role.
• Strong writing and instructional design skills; able to turn complex processes and clinical concepts into clear, usable materials.
• Confident live facilitator, comfortable training groups ranging from new BDRs to senior sellers.
• Working fluency in Salesforce; experience with conversation intelligence platforms (Gong or similar) and content management/LMS tools a plus.
• Highly organized self-starter who can manage competing priorities across Sales, Marketing, RevOps, and Product stakeholders in a fast-moving environment.
• Bachelor's degree in Business, Marketing, Communications, Education, or a related field (or equivalent experience).

Why Join eMed

At eMed, we're redefining how care is delivered — empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective. As our first enablement hire, you'll have rare ownership: the programs, content, and processes you build will define how eMed sells for years to come.