2026 eMed Summer Internship - Customer Experience

Miami, FL
Full Time
Student (College)

2026 eMed Summer Internship – Customer Experience

eMed delivers a comprehensive, clinically supported GLP-1 weight management program that provides eligible employees access to medication alongside ongoing care and adherence support. This is not a one-time prescription. It is a structured population health solution designed for sustainable outcomes. Learn more at www.eMed.com.

Position Overview

The Customer Experience & Digital Health Innovation Intern will work directly with CX leadership on strategic initiatives focused on emerging customer service technologies, AI, automation, and data-driven operational improvement.

This is not a traditional observational internship. The intern will research cutting-edge CX and healthcare technologies and develop actionable recommendations to help modernize and transform the department.

The program includes exposure to executive leadership, operational decision-making, and data analytics used to guide strategy.

What You Will Do

  • Research emerging customer experience, AI, and digital health technologies

  • Evaluate how technology can improve efficiency, quality, and patient outcomes

  • Observe CX operations from a leadership perspective (Customer Support, Proctoring, Quality, Training)

  • Participate in selected leadership and cross-functional meetings

  • Analyze operational dashboards and key performance indicators

  • Develop a strategic transformation presentation with recommendations for CX innovation

  • Present findings to department leadership at the conclusion of the internship

Qualifications

  • Strong research, analytical, and communication skills

  • Interest in healthcare innovation, AI, or digital transformation

  • Ability to work independently and synthesize complex information

  • Professional demeanor and curiosity about executive-level decision-making

What You Will Gain

  • Direct exposure to executive leadership

  • Real-world understanding of how telehealth organizations operate

  • Experience using data to drive decisions

  • A meaningful, portfolio-ready final project

  • Mentorship from senior leaders in digital healthcare

Requirements

  • Currently enrolled in an accredited undergraduate or graduate degree program (AI, business or related field preferred)

  • U.S. Veterans are encouraged to apply

  • Strong research, writing, and organizational skills

  • Interest in healthcare, regulatory environments, or corporate governance

  • Ability to handle confidential information with discretion
  • Candidates must be willing to work onsite at our Miami, FL headquarters

Benefits

  • Competitive hourly pay: $15.00/hour

  • Onsite catered breakfast, lunch, and snacks

  • Real-world experience in a rapidly scaling health-tech organization

  • Exposure to executive leadership and cross-functional teams

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