HOW WE ARE IMPACTING HEALTHCARE

eMed is a technology-driven digital health company offering peace of mind to individuals through telehealth by helping them take control of their health care and wellness from the comfort and convenience of their homes.

Making it easier than ever to access healthcare solutions online, the eMed digital point-of-care platform embraces quantitative medicine and is revolutionizing the healthcare industry. eMed is passionate about making widespread improvements in healthcare and bringing meaningful, lasting change to our communities.

At eMed, you will have an opportunity to contribute to our strategic direction, help us continue to grow, and provide our communities with responsive, innovative, high quality solutions. We offer excellent opportunities for career advancement and a competitive compensation package.

If you thrive in a friendly, collaborative company environment, and desire dynamic and challenging work among a team of innovative individuals, then eMed is the place for you! Learn more about eMed below or by contacting us.

Important Notice: All official eMed communications originate solely from verified company domains (@eMed.com or @SheMed.com). If you receive a message claiming to be from eMed but not from these domains, please report it and email our team at [email protected]. We appreciate your support.

eMed's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Head of Technical Operations

Miami, FL

Full Time

Executive

Head of Technical Operations

Miami Headquarters

eMed is transforming healthcare through technology, diagnostics, and enterprise wellness solutions. As we continue to scale nationally, we're looking for an operational leader who thrives on building systems, creating structure, and delivering exceptional customer experiences.

As the Head of Technical Operations, you'll own the operational journey after the sale—leading customer implementations, technical operations, onboarding, service delivery, and long-term customer success. You'll partner closely with our commercial, product, engineering, and clinical teams to build scalable processes that ensure every customer launches successfully and continues to realize value throughout their partnership with eMed.

This is a highly cross-functional executive leadership role focused on operational excellence, customer satisfaction, and building the infrastructure needed to support eMed's next stage of growth.

WHAT YOU'LL DO

Lead all customer implementations, onboarding, and operational delivery to ensure successful, on-time go-lives
Build scalable implementation methodologies, project management standards, and customer onboarding frameworks
Own the technical path to implementation by partnering with Product, Engineering, Clinical Operations, and Customer Support
Develop and maintain standardized operating procedures (SOPs) across implementation, integrations, customer support, and service delivery
Build and lead the Customer Success organization, driving customer adoption, satisfaction, retention, and long-term partnership growth
Monitor customer health metrics, operational KPIs, and implementation performance while proactively addressing risks
Establish scalable customer support processes that grow alongside the business
Partner closely with the Head of GTM Operations to ensure seamless transitions from sales to implementation and ongoing customer success
Drive continuous improvement initiatives across customer-facing operations to improve efficiency, quality, and scalability
Build and mentor high-performing operational teams while fostering a culture of accountability, execution, and customer obsession

QUALIFICATIONS

Required

8+ years of leadership experience in operations, implementation, customer success, service delivery, or related functions
Proven success leading customer-facing operational teams within high-growth organizations
Strong experience building scalable operational processes, SOPs, and implementation frameworks from the ground up
Demonstrated ability to lead complex cross-functional initiatives involving Product, Engineering, Clinical Operations, Commercial, and Customer Support
Excellent project management, organizational, and executive communication skills
Strong analytical mindset with experience using operational metrics to drive business decisions

Preferred

Experience in healthcare, digital health, diagnostics, or enterprise SaaS environments
Familiarity with customer success platforms, implementation project management tools, and CRM systems
Experience working alongside GTM Operations, Revenue Operations, or Commercial leadership in a high-growth organization
Proven track record scaling operations through periods of rapid company growth

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401(k) with Company Match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Short-Term & Long-Term Disability
Training & Development
Catered Breakfast & Lunch Daily, Snacks
Wellness Resources

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